All You Need to Know
Answers to your often-asked questions.
1. What is CakeShop.com.my?
CakeShop.com.my is an ever-growing website. It is currently fed with our everyday life - our stories and our crafts - before it matures into a full-grown pastry community site. Hence, in the beginning, our main priority is to feed it with tangible bits - our pastry craft.
2. When will the Cakes/Pastry be delivered if I buy before or after 3pm of a particular day?
If you buy before 3pm, your cakes/pastry will be delivered to the designated address on the same day. However, if you place your order past 3pm in the afternoon, your cakes/pastry will be delivered the following working day.
3. Why is your Cakes/Pastry more affordable than others?
There are four (4) reasons why our cakes/pastry are more affordable than others. Firstly, our business model is not based on a physical shop or store. So we save a lot on rental. Secondly, we do not spend a single cent on mass marketing (billboards, bus stop ads, newspapers and TVs). Thirdly, we do not waste money in printing brochures and product catalogues, you can get everything you need from our website 24-7, fully updated. Lastly, all the money we save will be used to reduce the cost of your purchase as we believe that the act of giving should not come at a high price.
4. What other services do you offer?
Well, for now we deliver cakes/pastry to your special someone. We will try our best to accomodate your special and specific request, please do not be afraid to tell us what's in your mind, everything will be kept private and confidential.
5. Who do I call if my Cakes/Pastry is not delivered on time?
You can use our Real Time Order Tracking system by keying in your email and a serial code provided to you when you place an order or give us a call at our hotline 03-6200 9824 to check with us whether our cakes/pastry delivery person has has encountered difficulty to deliver punctually. Late deliveries are exceptions rather than the norm.
6. How do I make the payment for the Cakes/Pastry that I have ordered?
We accept Visa/MasterCard credit card, Amarican Express and Maybank2U. Other methods like postal/money order and cheque are also acceptable. Please refer to our Payment Page for further information.
7. What is product substitution?
Product design may vary and product might not be available in certain outstation location and we at CakeShop.com.my reserves the right to substitute with another product of the value.
Conversion rates FAQs.
1. What does WP denote at the front of the billing details?
CakeShop.com.my chooses WorldPay (WP) International as our Internet Gateway Security Payment Provider. WorldPay is one the the most reputable companies in the world when it comes to Internet Commerce so CakeShop.com.my naturally chooses the most reliable company to safeguard our customers sensitive credit card details. Worldpay is part of The Royal Bank of Scotland Group. For more on Worldpay please visit their website: www.worldpay.com
2. Why does CakeShop.com.my bill in USD for Credit Card?
CakeShop.com.my website publishes two prices in RM and USD. The RM is used for easy comparison tailored made for Malaysian customers to facilitate the purchasing decision making process and USD is used for billing purposes. USD is used because it is the reference point when it comes to International foreign exchange rate conversion. RM is not used because RM is not a valid currency outside Malaysia and international remittance is not possible in RM.
3. Why is there a difference in CakeShop.com.my conversion rate compared to my credit card provider conversion rate?
CakeShop.com.my conversion rate is based on the average interbank exchange rate for the said currency. This rate is provided by the number one exchange rate website: www.oanda.com . This rate may be slightly different (approx 1-3%) compared to the rate your bank charges you as your bank will make a slight conversion commission out of every converted currency transaction. CakeShop.com.my revises this rate every month.
4. Does CakeShop.com.my gain anything from the conversion difference?
No, CakeShop.com.my does not gain anything out of the conversion rates. In fact, CakeShop.com.my is also charged a conversion commission when the USD is converted to RM in CakeShop.com.my Malaysia bank account, this rate would be around 1-2%. On top of that CakeShop.com.my pays an additional 5-5.5% credit card commission for each transaction. In total, CakeShop.com.my pays approximately 7-8% of the value of your order to facilitate the safe processing of your transaction.
5. Why does CakeShop.com.my choose to bear so much additional cost (7%) compared to a conventional retail transaction (2%)?
The reason is because CakeShop.com.my believes in using the most reputable payment processing to protect our customer's sensitive credit card information. CakeShop.com.my will not sacrifice this principle under any commercial circumstances. We will consider using a local bank one day when we find their internet security and functionality is acceptable under normal international best practices. At the moment, we don't think they offer as much protection as WorldPay.